Casino / Sports
sportzfy11 takes the handling of your personal data seriously — this policy sets out exactly what we collect when you use your account, how we store it, and the choices available to you. Access to this platform depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly: your name, contact details, and the verification data needed to confirm your identity. When you make a deposit or withdrawal through Nagad, Rocket, or Bank Transfer, we record the transaction reference, amount, and wallet identifier associated with that operation — not your full payment credentials, which stay within your chosen payment provider's own systems. We also collect technical data automatically: your device type, browser version, IP address, and session timestamps. This helps us detect unusual activity on your account and keep your login sessions consistent across devices. We do not sell your personal data to third parties. Where we share data with processors — such as identity verification services or fraud-screening tools — those parties are contractually required to handle it only for the purpose we specify. Data collected through your account is retained for as long as your account remains active and for any period required under applicable law. If you close your account, we will hold records only for the minimum period required by the laws and regulations that apply to eligible regions. How this policy applies to you depends on your local law and the region from which you access the platform.
This policy covers data processed through your sportzfy11 account — from registration through to account activity and support contact. It does not extend to third-party sites you may reach through links on our pages, and it does not govern how your payment provider handles data on their end. Understanding where our responsibility begins and ends helps you make informed choices about your account.
Data you submit during registration, login and account verification falls fully within this policy. We hold and process it according to the rules described here, and you can request a copy or correction through our support route.
When you transact via Nagad, Rocket, or Bank Transfer, we log the reference data on our side. Your payment provider's own privacy terms govern how they handle your wallet credentials — that is outside our policy's scope.
Browsing the lobby, viewing game pages and interacting with site features generates session and cookie data. We use that data only to maintain your session and measure site performance — not to build advertising profiles.
Links to external services, game studios like Microgaming or PG Soft, and any partner pages operate under their own privacy terms. We have no control over how those parties handle data once you leave our platform.
You have concrete actions available under this policy, and we make those actions reachable through your account. Start by logging in and opening the account settings area — your profile details, contact information and linked wallet references are visible there. If any of those details are incorrect, you can update them directly or submit a correction request through our support channel. If you want a summary of the personal data we hold on your account, send a written request through our published support route and we will respond with the relevant records. You can also ask us to delete data that is no longer required for your account or for any legal retention obligation. Note that some records — particularly transaction references tied to Nagad, Rocket, or Bank Transfer activity — may need to be held for a period required by applicable law even after a deletion request. Whether a specific right applies to you depends on the laws of your region and your account's eligibility status.
Log into your account and open the profile or settings section to see the information we hold. Transaction references from Nagad, Rocket, or Bank Transfer activity are visible in your account history tab.
If your name, contact number or wallet reference is recorded incorrectly, update it directly in account settings or raise a correction request with our support team — include your account ID so we can locate the right record.
Submit a written request through our published support route to ask for a copy of your data or to request deletion of records no longer needed. We will respond within a reasonable period and confirm what action we have taken.
Any question about how your data is handled — retention period, sharing, cookies — can be directed to our support team via the contact routes listed on the support section below.
If you have a question about this privacy policy, your account data, or a correction request, use one of the contact routes we publish on the site. We do not operate undocumented contact channels, and we do not accept data requests through social media. Use the routes below to make sure your query reaches the right place.
Open the live chat widget in your logged-in account to raise a data query directly. Use this route for straightforward questions about what data we hold or how to update a detail in your profile.
For formal data access, correction or deletion requests, send an email through the address published in the site's contact section. Include your account ID and the specific data matter you are raising so we can respond accurately.
The account help area inside your logged-in dashboard covers step-by-step instructions for updating profile details, checking transaction records and submitting a support ticket — use this as the starting point before contacting support.
Our data handling approach is built around the minimum necessary principle — we collect what we need to operate your account and no more. Retention periods are tied to the purpose the data serves: session data clears after your session ends, account profile data stays active while your account is open, and transaction references are kept for the period required by applicable regulations. Cookie and tracking data is used only for session continuity and basic performance measurement — we do not pass it to advertising networks.
Your login session and account data are protected using standard encryption in transit. If we detect unusual access patterns — such as a login from an unrecognised device — the session may be flagged for verification before proceeding. Check your account settings to review active sessions.
We use session cookies to keep you logged in while you browse the lobby and cookies for basic analytics to understand which parts of the site are used most. We do not use tracking cookies to build advertising profiles or share browsing behaviour with ad networks.
Profile and account data is kept while your account is active. Transaction references linked to Nagad, Rocket, or Bank Transfer activity are retained for the minimum period required by the laws that apply to your eligible region. Once that period passes, records are removed.
When we update this policy, the revised version is published on this page with a notation of the change. Continuing to use your account after a policy update means you have had the opportunity to review the changes. Contact support if any update raises a question about your data.
These are the questions we receive most often about how your data is handled, what rights you have, and how to contact us about a data matter. If your question is not covered here, use the support routes listed above.
We collect the details you submit during registration — name, contact information and identity verification data. We also collect technical data like your device type, IP address and session timestamps automatically. We do not collect your full payment credentials; Nagad, Rocket, or Bank Transfer handle those on their own systems.
Your account profile data is kept for as long as your account is active. Transaction references are retained for the minimum period required by the laws applicable to your region. Once the retention period expires, records are deleted. Eligibility and applicable retention periods depend on your local law.
Yes. Send a written request through our published email support route and include your account ID. We will compile the relevant records and send them to you within a reasonable response window. The right to access your data may vary depending on the laws of your region.
Log in, open account settings and update your profile directly for most fields. If a field cannot be changed from your end — for example, a name mismatch from the original registration — contact support through live chat or email with your account ID and the correction you need made.
We share data only with processors we use to operate the platform — such as identity verification services — and only for the specific purpose they are engaged for. We do not sell your data. Game studios like Microgaming or PG Soft provide game content only and do not receive your personal account data from us.
Submit a deletion request through our email support route with your account ID and confirmation that you want your data removed. Note that some records — particularly transaction references from Nagad, Rocket, or Bank Transfer activity — may need to be retained for a minimum period under applicable law before deletion can be completed.